Privacy Policy

Last Updated: August 25, 2025

V-series Sweet Spot Sports ("we," "us," or "our") operates www.vseries.store (the "Website"), an e-commerce platform offering sports equipment for racquet sports and other sports categories. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, make a purchase, or interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our Website.

1. Information We Collect

We may collect the following types of information when you use our Website:

1.1 Personal Information

Personal information is data that can identify you. We may collect:

Contact Information: Name, email address, phone number, billing address, and shipping address.
Account Information: Username, password, and other details provided when you create an account.
Payment Information: Credit card details, billing information, or other payment method data (processed securely through our payment service providers).
Order Information: Details about the sports equipment you purchase, including order history and preferences.

1.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

Browsing Data: IP address, browser type, operating system, device information, and browsing behavior (e.g., pages visited, time spent on the Website).
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your experience and analyze Website usage.
Aggregated Data: Statistical or demographic data used for analytics and improving our services.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

Social media platforms when you log in or interact with our Website via social media accounts.
Marketing partners or analytics providers who provide aggregated or anonymized data.
Payment processors who handle payment transactions securely.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you provide information during account creation, checkout, or customer support interactions.
Automatically: Through cookies, log files, and other tracking technologies as you navigate our Website.
From Third Parties: Via partners, service providers, or other sources as described above.

3. How We Use Your Information

We use your information to:

Process and fulfill your orders for sports equipment, including shipping and payment processing.
Manage your account and provide customer support.
Send you order confirmations, updates, and transactional communications.
Personalize your experience on the Website, such as recommending racquet sports or other sports equipment based on your preferences.
Improve our Website, products, and services through analytics and user feedback.
Send promotional emails, newsletters, or marketing communications about our sports equipment, with your explicit consent where required by law.
Prevent fraud, ensure security, and comply with legal obligations.
Conduct research and analysis to enhance our business operations.

4. Legal Basis for Processing

Where required by applicable data protection laws, we process your personal information based on:

Contractual Necessity: To fulfill orders, process payments, and deliver services as part of our contract with you.
Consent: For marketing communications, cookies, or other non-essential processing, where you have provided explicit consent. You may withdraw consent at any time.
Legitimate Interests: To improve our Website, prevent fraud, or personalize your experience, provided such interests do not override your rights and freedoms.
Legal Obligations: To comply with applicable laws, regulations, or legal processes, including tax, accounting, or consumer protection requirements.

5. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, shipping, email delivery, hosting, analytics, or customer support. These providers are contractually obligated to protect your data and process it only for specified purposes.
Business Partners: For co-branded promotions or marketing campaigns related to sports equipment, with your consent where required.
Legal Authorities: When required by law, such as in response to a court order, subpoena, or regulatory request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with safeguards to protect your data.
Aggregated or Anonymized Form: For analytics or research purposes, where the data cannot identify you.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings or our cookie consent tool, where applicable.

Types of cookies we use:

Essential Cookies: Necessary for the Website to function, such as maintaining your shopping cart or session.
Analytics Cookies: To understand how users interact with our Website.
Marketing Cookies: To deliver personalized advertisements and track ad performance for sports equipment.

You may opt out of non-essential cookies, but this may affect your experience on the Website. Where required by law, we will obtain your consent before placing non-essential cookies.

7. Your Rights and Choices

Depending on applicable data protection laws, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete information.
Erasure: Request deletion of your personal data, subject to legal obligations (e.g., retaining order records for tax purposes).
Restriction: Restrict how we process your data in certain circumstances.
Data Portability: Receive your data in a structured, machine-readable format for transfer to another provider.
Objection: Object to processing for marketing or legitimate interest purposes.
Withdraw Consent: Withdraw consent for processing where consent is the legal basis, without affecting the lawfulness of prior processing.
Lodge a Complaint: File a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us at contact@vseries.store. We will respond within the timeframes required by law, typically within 30 days, or as otherwise mandated by applicable regulations.

Additional Rights

Where required by law, you may also have the right to:

Be informed about how your data is processed in a clear and transparent manner.
Request information about automated decision-making or profiling (note: we do not engage in automated decision-making that produces legal effects).
Opt out of direct marketing at any time.

Opting Out of Marketing

You may unsubscribe from marketing emails by clicking the "unsubscribe" link in our emails or contacting us at contact@vseries.store.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

In the event of a data breach that may affect your personal information, we will notify you and any relevant supervisory authorities as required by applicable laws, within the mandated timeframes.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to meet legal, accounting, or reporting requirements. For example:

Order information is retained for 7 years to comply with tax and accounting laws.
Account information is retained until you request deletion or your account becomes inactive.

When data is no longer needed, we securely delete or anonymize it in accordance with applicable legal requirements.

10. International Data Transfers

Your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards, such as Standard Contractual Clauses, binding corporate rules, or other legally recognized mechanisms, are in place to protect your data during international transfers, as required by applicable laws.

11. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it promptly, unless required to retain it by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website or, where required by law, by direct communication (e.g., email notification). The "Last Updated" date at the top of this policy indicates when it was last revised.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

V-series Sweet Spot Sports
Email: contact@vseries.store
Website: www.vseries.store

15. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us directly at contact@vseries.store. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction, where applicable.